Tuesday, 6 November 2012
David Cameron's Hourly Rounding Sheets
I had been planning to post about this years ago. Oh well. Better late then Never.
I read with astonishment David Cameron's comments on Nursing awhile back. His ignorance is incomprehensible. He clearly doesn't understand just why there is such nation wide poor nursing care in the UK. http://www.youtube.com/watch?v=fseCsrq2Lsw. Sorry I just can't be arsed with the video links.
Mr, Cameron, NHS is nursing care is terrible because you and your hospital chief underlings are not willing to pay for RN's to staff your wards. Simple as. And no amount of hourly rounding paperwork, dignity classes and hospital training rather than university training is going to change that. General ward patients are 10x more complicated than they were in the 1970's, throughput is higher, and the pressure on the RNs is immense and constant. There are fewer RNs per patient now than there was decades ago. Don't be fucktarded enough to by into DoH stats and shit. The population has aged and are living with chronic illnesses that wards did not deal with years ago (hint these kinds of patients just died in the past). And instead of increasing beds and RNs to keep up with it all the system has done the opposite.
I was still working in the NHS when I first read about Cameron's suggestion for hourly nursing round sheets. These are pieces of paper located on each patient's bed. The nurse is supposed to round on everyone of her patients every hour and sign and time the form each time.
At the time I laughed. On my NHS ward I would often be the only nurse for 19 patients. Many of these people are so sick that they would have been in the intensive care unit with one to one nursing 15 years ago. Now there are so many of them that they come to the wards with complicated drips, meds, orders, tubes and etc.....and they share their RN with at least 12 other patients.
I wondered how I would manage to sign those sheets and see all 19 patients within the hour. If I spent 3 minutes with each patient it would have taken me 57 minutes to see them all once. But how would I manage all of the other things going on and still manage to see everyone and sign those sheets.
Many of my patients were each on meds etc that took 15 minutes at least out of every hour to prepare and give. Family members of just ONE of my patients could take up 20 minutes out of EVERY hour and many patients had families who tried to do just that. Labs, diagnostics, patients returning from theatre, chasing meds, dealing with changes in condition, doctors orders. Nurses are doing like 20 jobs per second.
Now that I am in a place that actually has hourly rounding sheets I laugh even harder at Cameron. Not only because it is impossible even with 6 patients but because Cameron obviously stole his idea from somewhere else.
On a bad day here (blizzards, tornados, etc) I have 6 patients MAXIMUM. If I am the designated charge Nurse for that shift then I get no patients or two patients depending on staffing and acuity. As charge I need to organise the ward and help the RNs who each have 6. This is why charge has a smaller assignment.
Filling in those sheets for just 6 patients is nuts. You want to get to all 6 of them within the hour as well as dealing with all of the other things that cannot be ignored. Yet each patient (or their family) tries to keep you in the room for 20 minutes. Interruptions continue (this is a constant thing for Nurses, we usually average about 30 seconds between interruption for 12 hours). People deteriorate, admissions come, families on the phone, pharmacy and lab want you, the insulin, heparin and cardizem drip that needs to be started and monitored, the IV antibiotics that need to be prepared by the Nurse and given all at the same time. These things are all constant and never stop.
It takes each RN at my american hospital (and I work with fabulous ass hauling nurses) about 3 hours to get in and sign those hourly rounding sheets once for each patient. And they each have only 6 patients.
What the hell was Cameron thinking when he wanted to add these sheets to the workload of a Nurse with 20 or 30 patients? I have never EVER seen him mention safe RN ratios at the BEDSIDE. The boy doesn't have a clue.
The problem down to a couple of issues.....Cameron is one of these morons who thinks that RNs are hospital orderlies who are there to wait on patients and have nothing else to do. He shares that view with most people. His view of Nurses has been shaped by media such as TV, movies and books that have never in the history of their existence depicted Nurses doing what they actually do. I've never seen a tv show depict a nurse managing a gazzillion doctors orders for 20 patients at once, dealing with lab and pharmacy to initiate a heparin drip as per doctors orders whilst being expected simultaneously to constantly assess all this stuff to notice changes in patient conditions. These shows do however show nurses acting as maids, switchboard operators and secretaries for doctors.
The other possibility is that he has no intention of staffing those hospitals safely or he knows it is unaffordable but of course is NEVER going to communicate that to the public. Neither will labour, the libdems, the american political shits or anyone else who wants to win an election.
I think it is a combination of the two. As the population ages and we have people living with all these complicated treatments and disease processes like dementia, immobility, airway support, regular blood transfusions, parenteral nutrition, organ transplants, second organ transplants when they drink their way through yet another liver etc etc etc and the system knows that it needs to reduce qualified staffing costs to pay for all this stuff. Costs are going up and basic care is going down. And it will continue to do so.
In 1946 if you had anything that I described above you DIED. Quickly. You did not live with these things. 21st century healthcare is advanced and costly and the systems are going nuts trying to pay for it all. Their solution is to decrease qualified staffing and beds and increase throughput. This is what they started doing about 15 years ago when they realised that the whole system would collapse if they didn't.
I hope they find another way. I think they could, if they weren't so crooked. And I would like to tell David Cameron to eat shit. Seriously dude: Eat. Fucking. Shit.
Saturday, 3 November 2012
Mealtimes USA.......
........Fucking love it.
My older readers will certainly remember an old post of mine regarding hospital mealtimes in the UK. http://militantmedicalnurse.blogspot.com/2008/03/protected-meal-times-what-fucking-joke.html
In short that post explained why patients are not assisted at mealtime in UK hospitals. It should also help readers to understand that that NHS RNs have ZERO control over this situation.
Let's talk mealtimes USA.
Keep in mind that even though my hospital is large, number one in the region and absolutely groundbreaking that we are also non profit and that the majority of our patients are poor, chronically ill medical patients. Around 60% of our reimbursement comes from medicare and state programs. My floor specialises in kidney patients and Americans with renal failure are covered by the government. In other words no one dies because they cannot afford dialysis. They kill themselves quite often by refusing to be compliant with dialysis, renal diets, medication, diabetes education and fluid restrictions but that is a whole 'nother post.
Anyway . Mealtimes.
In the UK I was one RN to 12 to 25 patients. Some kitchen troll dumped a food cart onto the ward at 6PM and took the damn thing and all the food away 15 minutes later. Kitchen troll didn't give a fuck if staff were able to get that food out or not.
Ahhh rather than write about it all again here is the link again. http://militantmedicalnurse.blogspot.com/2008/03/protected-meal-times-what-fucking-joke.html
In the USA I have 6 medical patients. I also have a certified nurse's aid and a charge nurse. The charge nurse has no patient assignment (if we are short she may get two patients as well as be charge but it's still manageable). We have multiple multiple kitchen staff from 6 AM until 10PM. In short, I have help.
The patients each have their own free phone and are able to order their meals from kitchen who brings the tray to the patient. If a patient is on a renal diet, fluid restriction, or is Nil by mouth an order would have been entered into the computer system for that and it would have been seen by the kitchen staff. They are meticulous about monitoring for diet orders. If a patient is too sick to order their own meal, I do it for them.
The beauty of this system is that not all of my patients are getting their tray at the same time. And with 6 patients in my assignment I am usually able to assist. If not then the certified nurse's aid probably can. Say 3 of my patients can order their meals and feed themselves, and 1 patient is nil by mouth . That leaves only two patients for me to feed and not at the same time. Very manageable.
Sure, the shit hits the fan here too, and drugs, medical emergencies, admissions, psychopath schizophrenic weirdo relatives, and stat doctors' orders slam me to death at mealtimes regularly. Usually all at once, as such is the nature of a medical ward. But still, it is manageable.
The kitchen staff here are trained. They know not to do anything FUCKING STUPID like leave a tray in front of and in reach of a demented elderly patient. That would OBVIOUSLY cause choking and burns. They will tell the nurse or the tech that they are bringing the tray. Then we can get there and feed the patient while the food is hot. If we can't get there the tray is kept warm and ready for when we can. It is kept this way by the kitchen staff.
In the UK the nursing staff leave trays out of reach of patients to avoid choking and burning of their elderly patients. ....unfortunately they are too short staffed to get back and feed before NHS kitchen troll takes the food away. Three NHS staff have 35 meals to dish up and hand out in 15 minutes over there. It's not like they can bring a tray to a patient and then stay there and feed them. If they did that, then no one else would get their tray at all!!!
So yeah, patients and families here are sometimes whiny temper tantrum throwing crackhead dilaudid addicts but hey, mealtime is great. No one goes hungry unless they are ordered by the physician to be Nil by Mouth for a test. Nothing I can do about that as a Nurse unfortunately. Feeling hungry is preferable to dying on the operating table of aspiration because you pigged out before surgery.
Off the subject but one thing I have found comical about the United States is that the uninsured patients who are getting free care throw the biggest tantrums. They are often very noncompliant with their free dialysis, renal diets, diabetes diet. We are talking about people who weigh 25 stone with a blood sugar of 30, creatinine of 6, and potassium of 5.9 going nuts and putting in official complaints because the Nurse wouldn't go and get them a big mac and 36 ounce coke.
They throw things because there is no dvd player in the room, or they want the doctor to prescribe 6mg of dilaudid IV fast bolus every hour and he won't (because it might kill them on top of making them high). They bitch about the free ice cream, the comfort of the beds (they get the same beds and facilities as everyone else), the lack of HD on their TV screens and the fact that the kitchen cafe is closed between 11PM and 6 AM. We had a patient who was an illegal immigrant from the caribbean punch a doctor in the stomach when he came to see her because she wanted " bigger apartment from rich America" i.e. a bigger hospital room.. She had a life saving (and free) OP at my hospital.
Meanwhile the working family guy who works 80 hours a week and HAS to pay $1100 dollars a month plus co-pays to insure his family plus anything that the insurance company won't pay for is nice, understanding and grateful for care. Because he is so nice we take the good stuff out of his room to give the government assistance patients so that they don't beat us up. You think I'm kidding? Okay not all government assistance patients are ghetto thugs. We are all one unplanned step away from being on state assistance, especially in this economy. But many of them are thugs and druggies, and they are usually regulars and they are seriously entitled and abusive. They are also insanely sick usually due to life style choices.
Have had two patients with guns on them so far. Also I worked an extra shift in trauma just to see what it was like. All gang members. The whole unit is on lockdown bigtime with security "in case whoever put the patient in hospital comes in to finish him off". Yeah I will stick with my kidney unit. Thanks.
Whadda country.
Anyway hope you all are well!!!
I am very sad to read about the way certain journalists are presenting the liverpool care pathway. That pathway is what I would want for myself and my family if terminally ill or quality of life was gone. I wish we were better at palliative care in the USA. We suck at palliative care here. We have had 98 year olds begging to be allowed to die with dignity put through big operations, intubations ICU stays and months of suffering for NO reason. So sad.
Well I suppose that's all for now. Take Care.
Saturday, 18 February 2012
Random Thoughts and Stories
Once in a while I start blogging and then run out of steam. I have many many saved half posts stored on this blog that have never been finished or published. Here are some thoughts I had.
A Nurse can care for all of her patients some of the time, or she can care for only some of her patients all of the time but she CANNOT care for all of her assigned patients all of the time. There are just too damn many of them and constant interruptions to boot.
An example of this that springs to mine is what I saw happen to Mary, a Nurse on my ward in England. She had a patient start bleeding profusely out of his gastrointenstinal tract. Earlier in the shift she had recognised that he had potential to crash and she prepared for it. And he did suddenly crash. All of the sudden that patient was losing consciousness, his eyes were rolling to the back of his head and his skin was turning white. This was happening fast, like over a series of minutes. Mary had 15 other patients at this time who were all waiting on scheduled meds, treatments, discharge papers, requesting pain relief etc. Mary put the call out for her bleeder, got about 100 orders to initiate thrown at her and by the time he was on his way to the intensive care unit it had been 2 hours before she got back to her other patients. Then something else happened and she was again kept away from her patients for a further few hours. Staffing will not give a ward an extra nurse during a situation like this. It is one Nurse to 15 patients no matter what. That is what the ward is budgeted for. We don't get extra help if we suddenly have sicker patients. The number is fixed. The ratio can go down a Nurse but not up.
The family of the bleeding patient wrote a long thank you note to Mary. They were impressed at how fast she moved to get their father the help he needed, and how on top of things she was. They wrote a long letter to administration about how wonderful Mary was.
On the same day that administration got the letter applauding Mary they also received letters condemning her. These letters were from the other 15 patients that got the shaft because Mary's bleeder was sicker than they were. They condemned Mary as a vile uncaring Nurse who ignored them for hours and didn't bother to bring their meds on time.
This happens a lot. Unless you understand what is going on with your Nurse's (or doctor's) other patients and what it involves and time frames involved you aren't really going to grasp how it is going to effect your care. I might want to go over your medications and tests with you, but I can't if one of my demented patients just pulled out his central line and caused himself a pneumothorax. I might want to get to you with your pain meds but it ain't going to happen if one of my patients suddenly and without warning goes into a 19 beat run of Vtach on the monitor and I got to sort him out and transfer him to CCU. There is nothing I can do to stop those things from happening at the same time so many of you need me for something else. As you are always sharing your Nurse and Doctor with way too many other patients it might be a good idea to get to grips with the concept of triage and prioritisation.
My sister in law called me on the phone. She told me that she was 'JUST LIKE A NURSE' because her kid was sick and she stayed home from work to make him chicken soup and cuddled him on the sofa. "I guess I was a Nurse today just like you, Anne" she says.
I nearly fucking ripped her head off for saying that. First of all if you are not so laden with anxiety that your hair is falling out you are not anything like a NURSE. Being a Nurse involves being assigned way more patients that you can handle every single day, day after day.....some of them are so sick it's like if you blink twice they're dead. Many of them are non complaint and abusive, with extensive drug and alcohol abuse and psychiatric histories. You can't even come close to doing the things that you need to do for them because of their behaviour, the acuity on the ward in general as well as the short staffing yet you have total liability.
I wanted to say "Listen dumbass, when you spend 14 hours afraid that you are going to be held responsible for someone getting hurt or dying because you can't be 100 places at once then you will have some kind of clue about what being a hospital ward Nurse is about. Until you experience that complete liability and blame with no control you can just shut the fuck up. Taking care of your sick kid, dog, spouse, grandma is not the same thing at all."
Doctors have more stress but they also have much more control, which helps manage the stress. But anyway as you can see it doesn't take much for me to snap at family and friends with their dumb ass comments about "Nurses". The cousin who asked me what the hell it is a Nurse actually has to do at night "because all the patients are sleeping, right" no longer has a scrotum.
I feel nothing anymore. I was talking to a friend from school who is also a Nurse. I was telling her (Julie) about how the UK thinks that solving the lack of care in hospitals can be done by teaching nurses about empathy and compassion "the most important part of their job". Whatever. After a shocked silence she responded with "but my god, feeling is the first thing that has got to go if you are going to stay in a job like this, why don't they address RN ratios and resourcing". I agreed.
After a few years of general floor Nursing I began to feel nothing, completely numb. I watched my grandma die of old age and felt nothing. Honestly, I got to the point where I could have witnessed a plane full of kids crash and not even bat an eyelash. You just go numb and just try to survive. It's a defense mechanism. Some Nurses get like this after a few months of the job and with others it takes years. One day you just realise that you have no feelings anymore and you realise that you have to quit. People who leave bedside Nursing tell me that feelings do come back again eventually. Having got out of the short staffed clusterfuck hospital I worked in when in England, I have to say that I do believe that this is true. You can't put Nurses in these kinds of situations (21st century clusterfuck acute care) and expect them to be patient and empathetic. Like Julie said, those traits are the first thing that go. They have too. Nursing is a whole different ballgame from what it was in the 60's. Bedside Nursing is hell and everyone wants to escape. If all we dealt with was bedpans, drug rounds, shit and puke we would find our jobs easy and stay at the bedside.
And don't even get me started on the Uncle who said "I could never be a Nurse like you Anne, I would find blood and puke to hard to deal with" no longer has any eyes because I scratched them out. Poor Joe didn't know what hit him, he thought he was showing me a mark of respect by saying that. Blood and puke and shit and piss are probably the easiest aspects of my job. His comment was an insult.
I am sure lots of "Nurses" will come on here and take issue with what I am saying. But not one of them will be people who work as QUALIFIED Nurses in Med surg, general medicine, short staffed MAUs or heaving EDs. Come to acute care/general medicine and then get back to me is my preemptive comment to them. I have lived it and I have done my research. What I say is true. People who think that Nursing is a soft service style job for soft people with strong stomachs are assholes.
Mentioning my grandma in this post reminds me of something else I will post about. And that post will probably be more funny than disturbing.
A Nurse can care for all of her patients some of the time, or she can care for only some of her patients all of the time but she CANNOT care for all of her assigned patients all of the time. There are just too damn many of them and constant interruptions to boot.
An example of this that springs to mine is what I saw happen to Mary, a Nurse on my ward in England. She had a patient start bleeding profusely out of his gastrointenstinal tract. Earlier in the shift she had recognised that he had potential to crash and she prepared for it. And he did suddenly crash. All of the sudden that patient was losing consciousness, his eyes were rolling to the back of his head and his skin was turning white. This was happening fast, like over a series of minutes. Mary had 15 other patients at this time who were all waiting on scheduled meds, treatments, discharge papers, requesting pain relief etc. Mary put the call out for her bleeder, got about 100 orders to initiate thrown at her and by the time he was on his way to the intensive care unit it had been 2 hours before she got back to her other patients. Then something else happened and she was again kept away from her patients for a further few hours. Staffing will not give a ward an extra nurse during a situation like this. It is one Nurse to 15 patients no matter what. That is what the ward is budgeted for. We don't get extra help if we suddenly have sicker patients. The number is fixed. The ratio can go down a Nurse but not up.
The family of the bleeding patient wrote a long thank you note to Mary. They were impressed at how fast she moved to get their father the help he needed, and how on top of things she was. They wrote a long letter to administration about how wonderful Mary was.
On the same day that administration got the letter applauding Mary they also received letters condemning her. These letters were from the other 15 patients that got the shaft because Mary's bleeder was sicker than they were. They condemned Mary as a vile uncaring Nurse who ignored them for hours and didn't bother to bring their meds on time.
This happens a lot. Unless you understand what is going on with your Nurse's (or doctor's) other patients and what it involves and time frames involved you aren't really going to grasp how it is going to effect your care. I might want to go over your medications and tests with you, but I can't if one of my demented patients just pulled out his central line and caused himself a pneumothorax. I might want to get to you with your pain meds but it ain't going to happen if one of my patients suddenly and without warning goes into a 19 beat run of Vtach on the monitor and I got to sort him out and transfer him to CCU. There is nothing I can do to stop those things from happening at the same time so many of you need me for something else. As you are always sharing your Nurse and Doctor with way too many other patients it might be a good idea to get to grips with the concept of triage and prioritisation.
My sister in law called me on the phone. She told me that she was 'JUST LIKE A NURSE' because her kid was sick and she stayed home from work to make him chicken soup and cuddled him on the sofa. "I guess I was a Nurse today just like you, Anne" she says.
I nearly fucking ripped her head off for saying that. First of all if you are not so laden with anxiety that your hair is falling out you are not anything like a NURSE. Being a Nurse involves being assigned way more patients that you can handle every single day, day after day.....some of them are so sick it's like if you blink twice they're dead. Many of them are non complaint and abusive, with extensive drug and alcohol abuse and psychiatric histories. You can't even come close to doing the things that you need to do for them because of their behaviour, the acuity on the ward in general as well as the short staffing yet you have total liability.
I wanted to say "Listen dumbass, when you spend 14 hours afraid that you are going to be held responsible for someone getting hurt or dying because you can't be 100 places at once then you will have some kind of clue about what being a hospital ward Nurse is about. Until you experience that complete liability and blame with no control you can just shut the fuck up. Taking care of your sick kid, dog, spouse, grandma is not the same thing at all."
Doctors have more stress but they also have much more control, which helps manage the stress. But anyway as you can see it doesn't take much for me to snap at family and friends with their dumb ass comments about "Nurses". The cousin who asked me what the hell it is a Nurse actually has to do at night "because all the patients are sleeping, right" no longer has a scrotum.
I feel nothing anymore. I was talking to a friend from school who is also a Nurse. I was telling her (Julie) about how the UK thinks that solving the lack of care in hospitals can be done by teaching nurses about empathy and compassion "the most important part of their job". Whatever. After a shocked silence she responded with "but my god, feeling is the first thing that has got to go if you are going to stay in a job like this, why don't they address RN ratios and resourcing". I agreed.
After a few years of general floor Nursing I began to feel nothing, completely numb. I watched my grandma die of old age and felt nothing. Honestly, I got to the point where I could have witnessed a plane full of kids crash and not even bat an eyelash. You just go numb and just try to survive. It's a defense mechanism. Some Nurses get like this after a few months of the job and with others it takes years. One day you just realise that you have no feelings anymore and you realise that you have to quit. People who leave bedside Nursing tell me that feelings do come back again eventually. Having got out of the short staffed clusterfuck hospital I worked in when in England, I have to say that I do believe that this is true. You can't put Nurses in these kinds of situations (21st century clusterfuck acute care) and expect them to be patient and empathetic. Like Julie said, those traits are the first thing that go. They have too. Nursing is a whole different ballgame from what it was in the 60's. Bedside Nursing is hell and everyone wants to escape. If all we dealt with was bedpans, drug rounds, shit and puke we would find our jobs easy and stay at the bedside.
And don't even get me started on the Uncle who said "I could never be a Nurse like you Anne, I would find blood and puke to hard to deal with" no longer has any eyes because I scratched them out. Poor Joe didn't know what hit him, he thought he was showing me a mark of respect by saying that. Blood and puke and shit and piss are probably the easiest aspects of my job. His comment was an insult.
I am sure lots of "Nurses" will come on here and take issue with what I am saying. But not one of them will be people who work as QUALIFIED Nurses in Med surg, general medicine, short staffed MAUs or heaving EDs. Come to acute care/general medicine and then get back to me is my preemptive comment to them. I have lived it and I have done my research. What I say is true. People who think that Nursing is a soft service style job for soft people with strong stomachs are assholes.
Mentioning my grandma in this post reminds me of something else I will post about. And that post will probably be more funny than disturbing.
Thursday, 16 February 2012
It's Snowing in Hell.
I can't believe it. I actually experienced support and back up from a physician the other day. I am so in shock I can barely type.
I had to 45 Max a patient on this particular evening.
A 45 max is an emergency call out that a ward Nurse can use if her patient suddenly starts to look like death. I dial 45 and boom: a nursing supervisor, an ICU nurse, senior medical doctors, and security show up. It's a great resource for the ward Nurses to have. I can't dump the emergency on them and go back to my other patients but at least I have help with the patient who is the sickest right away. The doctors and ICU nurse will assess the patient. They will give me about 250 orders that need to be put into the system and actioned right away for the patient. The nurse supervisor and ICU nurse arranges transfer to an ICU (critical care) for the patient by hunting for an open bed somewhere. Security is there in case family members start whigging out. Maybe the 'looks like death' patient's family is freaking out or ,maybe my other patients' family members are going nuts because they are now being ignored because there is an emergency.
This particular patient was coming straight to my floor from the ED (A&E). I only had a brief report from a busy ED Nurse. "The patient I am sending you is a 45 year old male came in with fevers and pain, low BP, IV fluid bolus, IV antibiotics started, chest xray negative. He is alert and orientated, self caring, etc etc etc blah blah blah." (details changed to protect confidentiality)
15 minutes later the patient arrives on the floor. Luckily I was nearby and not with another patient getting grilled by their family when transport brought my new guy into my room. I took one look at this man and I immediately put the call out for a max 45. He was pale and not responding to me. I got vitals and his oxygen sats were in the 50's and BP was 50 systolic. I looked at his bracelet and yes indeedy he was the same guy the ED told me to expect. He had obviously deteriorated very quickly on the way to my floor from the ED. The ED staff have to process and get sick patients moved up to the wards way too fast because of all of the bitching by the folks out in the waiting room about the waiting time to be seen. And this is what happens.
So I call the max 45 and am doing my thing. He could have been septic or had some reaction to something who knows, diagnosis is what doctors do. The first people who responded was an ICU nurse and a medical doctor. I already got 02 and vitals and blood sugar on the guy and an IV cannula in (the one he had from the ED was hanging out). I also got rainbow labs (the docs expect the nurse to do this in an emergency immediately before they even get there and yes they were done in the emergency room earlier in the day), etc etc. The doc ordered the usual life saving stuff and I ran out of the room to get it and the crash trolley just in case. I was also cognizent of the fact that the orders from the doctor that I was actioning are illegal if they are not entered into the system, even in an emergency.
On my way back to the room with the crash trolley and other stuff the son of an elderly patient accosted me.
He got right in front of me and said "hey you get my mother a snack" He then proceeds to give me an order for what she wants as if I am a waitress and this is a restuarant. I kindly told him that I had an emergency with another patient and would find a way to get his mother some food as soon as I could.
Well he didn't like that at all. He fucking stands there and starts wailing about how "you can't get any service from these fucking bitch nurses" and of course there was the usual "you don't want to help my mother because she is old" shit.
I think it is too hard for some of thesemen people to grasp that a 5 foot 2 *gasp* mere Nurse with a ponytail actually has so much responsibility that it is often impossible for her to play up to the Nurse as a service maid stereotype.
Well... the max 45 responding medical doctor overhead the conversation and comes flying out of the room, face beet red, and starts yelling at the son like this:
"how dare you talk to her like that, that nurse has an extremely sick patient, she's not your maid, she is needed in this room right now"
This doc completely flipped. I was in shock. Usually physicians like to egg these kinds of family members on at the Nurse. Well some do. Others just stay silent. Multiple doctors will ORDER STAT at one Nurse 150 things at once...everything from time consuming insulin infusions to heparin drips, cardiac drips, NG tubes to suction etc etc and then tell the patient's and families that the Nurse isn't making them coffee because she "thinks she is above basic care and bedpans". Management won't back the nurses up either as they are so concerned with satisfaction surveys and customer service goals. They actually promote the"Nurses have nothing to do but be your maid and hold your hand" stigma whilst overloading the floor nurses with multiple patients who are way too sick and unstable to be on the floor sharing their Nurse with other patients.
So yeah, I was sure that it was snowing in hell on this particular day.
The son was like "oh, yeah, whatever, I'm sorry doctor". The doctor of course is a man and an authority figure. So the son will accept it when the doctor tells him that the Nurse is unable to play waitress right now. But if the *gasp* mere Nurse tries to tell a visitor like him that she can't play maid right now, visitor will accuse her of being lazy.
At this point we were already back in the "looks like a corpse" patients room and after 20 minutes of sorting him out we were locked and loaded and on our way to ICU. I was anxious to get him over there and transfer his care to the ICU nurse because I was in the middle of a drug round, a blood transfuson and a discharge for my group of patients when all this started. I do actually care about getting back to my other patients who were feeling neglected whilst wondering just where the hell I was with their stuff.
Still can't believe that I got that kind of back up from a Doctor. He was an older guy too.
Rock on elderly old school white coat wearing doctor I say.
General medical wards are hell everywhere but at least over here the staffing is a bit better and the back up is good in an emergency as opposed to the UK. Families are nuts over here too (worse probably, we have armed security at my hospital because of them) but I feel better able to deal with them sometimes. I do miss English MAUs though as far as admissions go. Ours are direct from the ED.
I had to 45 Max a patient on this particular evening.
A 45 max is an emergency call out that a ward Nurse can use if her patient suddenly starts to look like death. I dial 45 and boom: a nursing supervisor, an ICU nurse, senior medical doctors, and security show up. It's a great resource for the ward Nurses to have. I can't dump the emergency on them and go back to my other patients but at least I have help with the patient who is the sickest right away. The doctors and ICU nurse will assess the patient. They will give me about 250 orders that need to be put into the system and actioned right away for the patient. The nurse supervisor and ICU nurse arranges transfer to an ICU (critical care) for the patient by hunting for an open bed somewhere. Security is there in case family members start whigging out. Maybe the 'looks like death' patient's family is freaking out or ,maybe my other patients' family members are going nuts because they are now being ignored because there is an emergency.
This particular patient was coming straight to my floor from the ED (A&E). I only had a brief report from a busy ED Nurse. "The patient I am sending you is a 45 year old male came in with fevers and pain, low BP, IV fluid bolus, IV antibiotics started, chest xray negative. He is alert and orientated, self caring, etc etc etc blah blah blah." (details changed to protect confidentiality)
15 minutes later the patient arrives on the floor. Luckily I was nearby and not with another patient getting grilled by their family when transport brought my new guy into my room. I took one look at this man and I immediately put the call out for a max 45. He was pale and not responding to me. I got vitals and his oxygen sats were in the 50's and BP was 50 systolic. I looked at his bracelet and yes indeedy he was the same guy the ED told me to expect. He had obviously deteriorated very quickly on the way to my floor from the ED. The ED staff have to process and get sick patients moved up to the wards way too fast because of all of the bitching by the folks out in the waiting room about the waiting time to be seen. And this is what happens.
So I call the max 45 and am doing my thing. He could have been septic or had some reaction to something who knows, diagnosis is what doctors do. The first people who responded was an ICU nurse and a medical doctor. I already got 02 and vitals and blood sugar on the guy and an IV cannula in (the one he had from the ED was hanging out). I also got rainbow labs (the docs expect the nurse to do this in an emergency immediately before they even get there and yes they were done in the emergency room earlier in the day), etc etc. The doc ordered the usual life saving stuff and I ran out of the room to get it and the crash trolley just in case. I was also cognizent of the fact that the orders from the doctor that I was actioning are illegal if they are not entered into the system, even in an emergency.
On my way back to the room with the crash trolley and other stuff the son of an elderly patient accosted me.
He got right in front of me and said "hey you get my mother a snack" He then proceeds to give me an order for what she wants as if I am a waitress and this is a restuarant. I kindly told him that I had an emergency with another patient and would find a way to get his mother some food as soon as I could.
Well he didn't like that at all. He fucking stands there and starts wailing about how "you can't get any service from these fucking bitch nurses" and of course there was the usual "you don't want to help my mother because she is old" shit.
I think it is too hard for some of these
Well... the max 45 responding medical doctor overhead the conversation and comes flying out of the room, face beet red, and starts yelling at the son like this:
"how dare you talk to her like that, that nurse has an extremely sick patient, she's not your maid, she is needed in this room right now"
This doc completely flipped. I was in shock. Usually physicians like to egg these kinds of family members on at the Nurse. Well some do. Others just stay silent. Multiple doctors will ORDER STAT at one Nurse 150 things at once...everything from time consuming insulin infusions to heparin drips, cardiac drips, NG tubes to suction etc etc and then tell the patient's and families that the Nurse isn't making them coffee because she "thinks she is above basic care and bedpans". Management won't back the nurses up either as they are so concerned with satisfaction surveys and customer service goals. They actually promote the"Nurses have nothing to do but be your maid and hold your hand" stigma whilst overloading the floor nurses with multiple patients who are way too sick and unstable to be on the floor sharing their Nurse with other patients.
So yeah, I was sure that it was snowing in hell on this particular day.
The son was like "oh, yeah, whatever, I'm sorry doctor". The doctor of course is a man and an authority figure. So the son will accept it when the doctor tells him that the Nurse is unable to play waitress right now. But if the *gasp* mere Nurse tries to tell a visitor like him that she can't play maid right now, visitor will accuse her of being lazy.
At this point we were already back in the "looks like a corpse" patients room and after 20 minutes of sorting him out we were locked and loaded and on our way to ICU. I was anxious to get him over there and transfer his care to the ICU nurse because I was in the middle of a drug round, a blood transfuson and a discharge for my group of patients when all this started. I do actually care about getting back to my other patients who were feeling neglected whilst wondering just where the hell I was with their stuff.
Still can't believe that I got that kind of back up from a Doctor. He was an older guy too.
Rock on elderly old school white coat wearing doctor I say.
General medical wards are hell everywhere but at least over here the staffing is a bit better and the back up is good in an emergency as opposed to the UK. Families are nuts over here too (worse probably, we have armed security at my hospital because of them) but I feel better able to deal with them sometimes. I do miss English MAUs though as far as admissions go. Ours are direct from the ED.
Wednesday, 1 February 2012
Horrible things that Doctors do to Nurses
In my last post prior to this one I talked about my sincere respect for Junior Doctors and all they go through. And that wasn't bullshit. I do respect and admire them. But for the sake of balance let's talk about all the horrible things that doctors do to nurses. The number one thing that causes Registered Nurses to run away from the ward and frontline care is their Physician colleagues. Number one. Numero Uno. We don't hate cleaning up body fluids, or dealing with bedpans and death and dying. We don't mind washing patients, doing dressings or getting our hands dirty as well as all the skilled jobs that Nurses have to do. We leave the wards and healthcare in general because we want to get the hell away from Physicians. The junior ones are still pretty human towards the Nurses. They work hard, take a lot of crap and we respect them. But once they get past the level of "junior" I just want nothing to do with them. Not personally or professionally. Not anymore.
The abuse of Nurses by their medical colleagues is nothing new. Even Claire Raynor reported a surgeon throwing instruments at her decades ago. My godmother, an RN in the 1960's and 1970's, tried desperately to talk me out of Nursing school. "Doctors are mad at the world and it's the Nurses that they lash out at; you never want to work with one of these people" she told me. At that time I pictured my friendly family doctor and just laughed her off. I had only ever had experience with doctors as a patient. Working with these people is a whole different experience. The medical profession has a cruel streak and it is directed at Nurses. Always, always has been.
I don't even go to the doctor when I am sick. I try to tough it out unless I become convinced that I am going to die. He might find out that I am an RN. I told him that I am a homemaker, but he might find out that I am really a Nurse. Then he'll act like a creepy bastard towards me. It's no better with female doctors. They hate Nurses even more I think. The word is 'hate'. Make no mistake about it. And it has nothing to do with the bad nursing care on the wards (docs don't give a shit about nurse staffing), or the grumpy nurse who was mean to them when they were struggling students. Doctors need to decompress and registered nurses are not only an easy target but the only target. If they treated anyone the way they treated RNs they would probably be in jail.
I have seen many a Nurse fired for a physicians' mistakes. Too many to recollect all. Doctors are valuable and an RN is easy to blame and cheaper to sack. Doctors will lie through their teeth in order to pass the blame onto an RN. They lie about orders they gave or did not give. A lot. If a treatment goes bad they can pass the blame onto the scummy, incompetent Nurse. It's very, very easy for them to do.
As an NHS staff nurse I once had a new patient admitted to my ward. He has necrotic toes and was in agony. I looked on his drug chart and no pain medicine had been prescribed. I cannot give pain medication without a hospital doctor's order and approval from pharmacy. This is a time consuming process. I phoned the doctor on duty to get the order. His reply was "fuck off" and he hung up on me. I called him back. He told me to tell the patient to "deal with it" and hung up. I called him back at which time I got about 15 minutes of abuse and name calling. Then he refused to call me back. I finally got a doctor to prescribe for my patient. But that time the patient had been in agony for way too long. On the ward round the next day the abusive doctor says to the patient "You poor thing, your nurse never bothered to give you pain medicine, I will deal with her" and then he actually smirked at me. I've come to expect this kind of behaviour. If I told the patient what really happened I would lose my job.
Path lab once called me to tell me that my patient had a hgb of 7. I looked at yesterday's results. Yesterday her Hgb was 11. She was weak and short of breath. I took her obs and her blood pressure had dropped. My job in this situation is to look for signs of bleeding and notify the doctor of my findings. I called to notify the doctor of the critical lab value "I'm too busy for this crap, so just fuck right off" was the response I had from this patient's doctor. Then he hung up on me. Later on during the ward round the consultant wanted to know why a blood transfusion had not been prescribed yet. "The nurse never reported the low Hgb to me" replies the doctor who had hung up on me nearly 4 hours before. That got me a long lecture from the consultant explaining (yelling at me in the middle of the ward) to me why a sudden drop in hgb is something that needs to be reported to the attending doctor. Well, Duh. I did try.
Natalie was a nurse on my ward. She had a patient with a really complicated dressing change. The dressings that needed to be used were expensive and much more specialised than simple gauze. The damn things had to be ordered from pharmacy which is a mission itself. The patient had waited 5 hours for a dressing change by the time Natalie obtained the necessary materials. She set them up on a trolley and was on her way out of the treatment room and down the ward to the patient when a doctor saw her. He wanted a trolley for his notes and couldn't find one. So he grabbed the trolley from Natalie, dumped all of her materials onto the floor, did a little dance on them, piled his notes onto the trolley and walked down the ward. At that point pharmacy was out of the stuff and the patient had to wait days for more. Which of course got blamed on "lazy, neglectful Nurses'.
Report these Physicians at your own risk, Nurse.
I had a patient express a desire to have a sleeping tablet prescribed. I cannot prescribe, obviously, so I called the doctor on duty to get an order for something. "Tell her that this isn't a hotel" was the response of the doctor just before he hung up on me. Then he never returned my calls. The senior doctors above him consider it beneath them to take calls for this kind of stuff. She never got her sleeping tablet. The patient complained the next day about the Nurse not bothering to give her a sleeping tablet. The doctor told her that "no one had asked him". Liar.
When a doctor refuses to return our calls, hangs up, tells us to fuck off, insults that patient, lies etc etc we are not allowed to document it that way. We have to write " notified doctor of patient's request, awaiting orders". Not "doctor told me to to fuck off, that Gladys is a pain in the arse, and hung up on me". If the doctor lies and says "but the nurse never told me......" There is nothing that the Nurse can do. The doctor's word is the doctor's word. And that is the case even if their are other Nurse witnesses to his behaviour.
In a sudden emergency a doctor gave a strong verbal order to one of my Nurse colleagues. "Nurse give this patient 10 mg of dangerdrugacin" he shouted. The rule is that we are not allowed to give anything without a doctor's order in writing. But an emergency is an emergency and if you ask a doctor to write out an order in the middle of one he will rip your head off and kick it down the ward. The Nurse gave the drug that the doctor verbally ordered. The patient had a terrible reaction and died. The Nurse got fired. They had to blame someone to appease the family so they used the fact that the Nurse gave the drug "without a doctors order". As the doctor never put anything in writing, he was off the hook. Two other people heard the doctor give the order to the Nurse and said so. She still got fired.
I had a 30 stone patient admitted to my ward with respiratory distress. While I was admitting her I noticed that she had a stage 3 pressure ulcer on her sacrum. Her husband informed me that even though she can walk she refuses, and rarely moves at home. She sleeps, eats and does everything in her mobility scooter. I asked if she had been in hospital or under the care of nurses in the last year and he said no. The doctor came into see her. I told him that she had a pressure ulcer that looked infected. "Well that is the fault of the Nursing profession, you Nurses don't turn people" he shouts in front of the patient. I calmly informed him that the patient came into hospital with the ulcer. "Well it's still your fault" he says. At that point I asked the patient if she could stand up. She did so and asked her husband to bring her scooter up to the ward so that she could go out for a fag. When she was outside I asked the doctor if a pressure ulcer in a fully mobile patient who has not been in hospital under the care of Nurses was still the Nurse's fault. "Oh Fuck off, she has a pressure ulcer because she is a fat pig" he said. I then asked him why he told the patient and her husband that it was the fault of the nursing profession that she had a pressure ulcer. "Because I can" he said.
Doctor came to see the patient and told her that she could go home. Then he left the ward for 10 hours. He did not write her discharge orders or her drug prescriptions before he left. It took me 10 hours to get him back to the ward to do this. I am unable to discharge the patient without it. When I called him I was told "I'm busy, tell the patient to fuck off about her discharge" etc etc. When he finally came back to the ward the patient said to him "Doctor, you told me that I could go home this morning , why have the nurses made me sit here all this time". "Because the Nurses on this ward don't have it together" he told her.
How many times have doctors left orders for meds on the drug chart that should not have been there, only for the Nurse to get blamed when the drug was given? Seen that more times than I can count.
Nursing homes and social workers take 6 weeks to arrange a place for patients who need one. At least. The hospital nurse has no power over this. But that doesn't stop consultants for screaming at Nurses because "that patient is still here, don't you understand that she could get an infection because you fucking nurses didn't get her out of here, it is YOUR FAULT IF SHE DIES, YOUR FAULT". Usually this kind of stuff is said within ear shot of all the patients.
I once saw a doctor scream "You dirty pig" at a housekeeper (A HOUSEKEEPER) who dropped some cups on the floor. He then turned to the husband of a patient he was chatting with and said "We have to keep these dirty pig nurses in line or they would hand out the filthy cups that landed on the floor to the patients". The husband just nodded. The doctor knew that she was a housekeeper and that she was heading back towards the dishwasher with the cups. He was just being an asshole, because he can.
If a doctor forgets to order lasix cover between units of blood it is "the nurse's fault, because she should have reminded me". If a doctor order's something incorrectly "it is the Nurse's fault for not catching it".
If a doctor doesn't come and see a patient for hours and hours despite repeated calls from the Nursing staff it is also "the nurse's fault". If a ward nurse is forced by management to take care of 30 patients on her own, it is also her fault if the patients get neglected or an order gets missed, according to the doctors. If kitchen sends up the wrong food: doctor screams at the Nurse. CT department can't fit that scan in today: doctor screams at the Nurse. Social services delays nursing home placement: Doctor screams at the Nurse. Patient who has been ordered to be nil by mouth sneaks food behind the Nurse's back: Doctor screams at the Nurse. Patient refuses prescribed treatment or medication: Doctor screams at the Nurse. Pharmacy takes forever to dispense drug and refuses to stock the ward: Doctor screams at the Nurse. Patient decides to be noncomplaint with his fluid restriction nd renal diet and sneaks 10 litres of cherry fucking coke behind the Nurse's back: Doctor screams at the Nurse. You know damn well that neither can we watch your patients constantly nor get them to listen to us! Physio and OT avoid patient: Doctor screams at the Nurse. And he usually does this in front of patients to undermine the Nurse and make himself look like the hero.
Fuck this shit, Doctor. I am not a babysitter. I am not some self sacrificing angel who exists to take the fall for you. And neither am I a punching bag because your are frustrated with your job. Nurses CANNOT control your crazy, noncompliant patients, the allied health professionals, the waiting times in the GI department, nor pharmacy, nor social services nor blood bank nor relatives nor transport.
It's no better in the United States. The doctors here don't do shit. We Nurses have been told that if a doctor wants to prescribe a med that HE has to enter the order into the system. But he doesn't want to 99% of the time. He says "enter it yourself or your patient doesn't get it". And then he hangs up. If I enter it wrong or the patient has a bad reaction I will get the blame because I entered it. Or the doctor can say "I told her 2mg not 4 mg" even though he really did say "4 mg". They can basically change their order after the fact this way and pass the blame onto the Nurse. Thank god I only have 6 patients here. The doctors throw so many orders out at the Nurses but they refuse to enter them into the system. If I had 15+ patients like I do in the UK I would have to spend the entire day on the computer entering their orders for them. If the patient is actually going to get the treatment, the order has to be in the system. If the Nurse doesn't do it for them, and the patient doesn't get their treatment, the Nurse gets blamed. I can feel the eyes of the patients and relatives burning holes through the back of my head while I am on the computer. They probably think I am on facebook or something.
Oh my, I could go on for 100 pages with these kinds of stories. 100 pages easy. But you get the gist.
If a Nurse leaves general ward nursing, she gets away from this. Full stop. Well usually. You might want to read this: http://torontoemerg.wordpress.com/2012/01/25/the-persecution-of-amanda-trujillo/#comments
It always kills me when doctors say that Nurses leave ward nursing because we don't want to be bothered with bedpans. The truth is that we want to get away from Physicians.
The abuse of Nurses by their medical colleagues is nothing new. Even Claire Raynor reported a surgeon throwing instruments at her decades ago. My godmother, an RN in the 1960's and 1970's, tried desperately to talk me out of Nursing school. "Doctors are mad at the world and it's the Nurses that they lash out at; you never want to work with one of these people" she told me. At that time I pictured my friendly family doctor and just laughed her off. I had only ever had experience with doctors as a patient. Working with these people is a whole different experience. The medical profession has a cruel streak and it is directed at Nurses. Always, always has been.
I don't even go to the doctor when I am sick. I try to tough it out unless I become convinced that I am going to die. He might find out that I am an RN. I told him that I am a homemaker, but he might find out that I am really a Nurse. Then he'll act like a creepy bastard towards me. It's no better with female doctors. They hate Nurses even more I think. The word is 'hate'. Make no mistake about it. And it has nothing to do with the bad nursing care on the wards (docs don't give a shit about nurse staffing), or the grumpy nurse who was mean to them when they were struggling students. Doctors need to decompress and registered nurses are not only an easy target but the only target. If they treated anyone the way they treated RNs they would probably be in jail.
I have seen many a Nurse fired for a physicians' mistakes. Too many to recollect all. Doctors are valuable and an RN is easy to blame and cheaper to sack. Doctors will lie through their teeth in order to pass the blame onto an RN. They lie about orders they gave or did not give. A lot. If a treatment goes bad they can pass the blame onto the scummy, incompetent Nurse. It's very, very easy for them to do.
As an NHS staff nurse I once had a new patient admitted to my ward. He has necrotic toes and was in agony. I looked on his drug chart and no pain medicine had been prescribed. I cannot give pain medication without a hospital doctor's order and approval from pharmacy. This is a time consuming process. I phoned the doctor on duty to get the order. His reply was "fuck off" and he hung up on me. I called him back. He told me to tell the patient to "deal with it" and hung up. I called him back at which time I got about 15 minutes of abuse and name calling. Then he refused to call me back. I finally got a doctor to prescribe for my patient. But that time the patient had been in agony for way too long. On the ward round the next day the abusive doctor says to the patient "You poor thing, your nurse never bothered to give you pain medicine, I will deal with her" and then he actually smirked at me. I've come to expect this kind of behaviour. If I told the patient what really happened I would lose my job.
Path lab once called me to tell me that my patient had a hgb of 7. I looked at yesterday's results. Yesterday her Hgb was 11. She was weak and short of breath. I took her obs and her blood pressure had dropped. My job in this situation is to look for signs of bleeding and notify the doctor of my findings. I called to notify the doctor of the critical lab value "I'm too busy for this crap, so just fuck right off" was the response I had from this patient's doctor. Then he hung up on me. Later on during the ward round the consultant wanted to know why a blood transfusion had not been prescribed yet. "The nurse never reported the low Hgb to me" replies the doctor who had hung up on me nearly 4 hours before. That got me a long lecture from the consultant explaining (yelling at me in the middle of the ward) to me why a sudden drop in hgb is something that needs to be reported to the attending doctor. Well, Duh. I did try.
Natalie was a nurse on my ward. She had a patient with a really complicated dressing change. The dressings that needed to be used were expensive and much more specialised than simple gauze. The damn things had to be ordered from pharmacy which is a mission itself. The patient had waited 5 hours for a dressing change by the time Natalie obtained the necessary materials. She set them up on a trolley and was on her way out of the treatment room and down the ward to the patient when a doctor saw her. He wanted a trolley for his notes and couldn't find one. So he grabbed the trolley from Natalie, dumped all of her materials onto the floor, did a little dance on them, piled his notes onto the trolley and walked down the ward. At that point pharmacy was out of the stuff and the patient had to wait days for more. Which of course got blamed on "lazy, neglectful Nurses'.
Report these Physicians at your own risk, Nurse.
I had a patient express a desire to have a sleeping tablet prescribed. I cannot prescribe, obviously, so I called the doctor on duty to get an order for something. "Tell her that this isn't a hotel" was the response of the doctor just before he hung up on me. Then he never returned my calls. The senior doctors above him consider it beneath them to take calls for this kind of stuff. She never got her sleeping tablet. The patient complained the next day about the Nurse not bothering to give her a sleeping tablet. The doctor told her that "no one had asked him". Liar.
When a doctor refuses to return our calls, hangs up, tells us to fuck off, insults that patient, lies etc etc we are not allowed to document it that way. We have to write " notified doctor of patient's request, awaiting orders". Not "doctor told me to to fuck off, that Gladys is a pain in the arse, and hung up on me". If the doctor lies and says "but the nurse never told me......" There is nothing that the Nurse can do. The doctor's word is the doctor's word. And that is the case even if their are other Nurse witnesses to his behaviour.
In a sudden emergency a doctor gave a strong verbal order to one of my Nurse colleagues. "Nurse give this patient 10 mg of dangerdrugacin" he shouted. The rule is that we are not allowed to give anything without a doctor's order in writing. But an emergency is an emergency and if you ask a doctor to write out an order in the middle of one he will rip your head off and kick it down the ward. The Nurse gave the drug that the doctor verbally ordered. The patient had a terrible reaction and died. The Nurse got fired. They had to blame someone to appease the family so they used the fact that the Nurse gave the drug "without a doctors order". As the doctor never put anything in writing, he was off the hook. Two other people heard the doctor give the order to the Nurse and said so. She still got fired.
I had a 30 stone patient admitted to my ward with respiratory distress. While I was admitting her I noticed that she had a stage 3 pressure ulcer on her sacrum. Her husband informed me that even though she can walk she refuses, and rarely moves at home. She sleeps, eats and does everything in her mobility scooter. I asked if she had been in hospital or under the care of nurses in the last year and he said no. The doctor came into see her. I told him that she had a pressure ulcer that looked infected. "Well that is the fault of the Nursing profession, you Nurses don't turn people" he shouts in front of the patient. I calmly informed him that the patient came into hospital with the ulcer. "Well it's still your fault" he says. At that point I asked the patient if she could stand up. She did so and asked her husband to bring her scooter up to the ward so that she could go out for a fag. When she was outside I asked the doctor if a pressure ulcer in a fully mobile patient who has not been in hospital under the care of Nurses was still the Nurse's fault. "Oh Fuck off, she has a pressure ulcer because she is a fat pig" he said. I then asked him why he told the patient and her husband that it was the fault of the nursing profession that she had a pressure ulcer. "Because I can" he said.
Doctor came to see the patient and told her that she could go home. Then he left the ward for 10 hours. He did not write her discharge orders or her drug prescriptions before he left. It took me 10 hours to get him back to the ward to do this. I am unable to discharge the patient without it. When I called him I was told "I'm busy, tell the patient to fuck off about her discharge" etc etc. When he finally came back to the ward the patient said to him "Doctor, you told me that I could go home this morning , why have the nurses made me sit here all this time". "Because the Nurses on this ward don't have it together" he told her.
How many times have doctors left orders for meds on the drug chart that should not have been there, only for the Nurse to get blamed when the drug was given? Seen that more times than I can count.
Nursing homes and social workers take 6 weeks to arrange a place for patients who need one. At least. The hospital nurse has no power over this. But that doesn't stop consultants for screaming at Nurses because "that patient is still here, don't you understand that she could get an infection because you fucking nurses didn't get her out of here, it is YOUR FAULT IF SHE DIES, YOUR FAULT". Usually this kind of stuff is said within ear shot of all the patients.
I once saw a doctor scream "You dirty pig" at a housekeeper (A HOUSEKEEPER) who dropped some cups on the floor. He then turned to the husband of a patient he was chatting with and said "We have to keep these dirty pig nurses in line or they would hand out the filthy cups that landed on the floor to the patients". The husband just nodded. The doctor knew that she was a housekeeper and that she was heading back towards the dishwasher with the cups. He was just being an asshole, because he can.
If a doctor forgets to order lasix cover between units of blood it is "the nurse's fault, because she should have reminded me". If a doctor order's something incorrectly "it is the Nurse's fault for not catching it".
If a doctor doesn't come and see a patient for hours and hours despite repeated calls from the Nursing staff it is also "the nurse's fault". If a ward nurse is forced by management to take care of 30 patients on her own, it is also her fault if the patients get neglected or an order gets missed, according to the doctors. If kitchen sends up the wrong food: doctor screams at the Nurse. CT department can't fit that scan in today: doctor screams at the Nurse. Social services delays nursing home placement: Doctor screams at the Nurse. Patient who has been ordered to be nil by mouth sneaks food behind the Nurse's back: Doctor screams at the Nurse. Patient refuses prescribed treatment or medication: Doctor screams at the Nurse. Pharmacy takes forever to dispense drug and refuses to stock the ward: Doctor screams at the Nurse. Patient decides to be noncomplaint with his fluid restriction nd renal diet and sneaks 10 litres of cherry fucking coke behind the Nurse's back: Doctor screams at the Nurse. You know damn well that neither can we watch your patients constantly nor get them to listen to us! Physio and OT avoid patient: Doctor screams at the Nurse. And he usually does this in front of patients to undermine the Nurse and make himself look like the hero.
Fuck this shit, Doctor. I am not a babysitter. I am not some self sacrificing angel who exists to take the fall for you. And neither am I a punching bag because your are frustrated with your job. Nurses CANNOT control your crazy, noncompliant patients, the allied health professionals, the waiting times in the GI department, nor pharmacy, nor social services nor blood bank nor relatives nor transport.
It's no better in the United States. The doctors here don't do shit. We Nurses have been told that if a doctor wants to prescribe a med that HE has to enter the order into the system. But he doesn't want to 99% of the time. He says "enter it yourself or your patient doesn't get it". And then he hangs up. If I enter it wrong or the patient has a bad reaction I will get the blame because I entered it. Or the doctor can say "I told her 2mg not 4 mg" even though he really did say "4 mg". They can basically change their order after the fact this way and pass the blame onto the Nurse. Thank god I only have 6 patients here. The doctors throw so many orders out at the Nurses but they refuse to enter them into the system. If I had 15+ patients like I do in the UK I would have to spend the entire day on the computer entering their orders for them. If the patient is actually going to get the treatment, the order has to be in the system. If the Nurse doesn't do it for them, and the patient doesn't get their treatment, the Nurse gets blamed. I can feel the eyes of the patients and relatives burning holes through the back of my head while I am on the computer. They probably think I am on facebook or something.
Oh my, I could go on for 100 pages with these kinds of stories. 100 pages easy. But you get the gist.
If a Nurse leaves general ward nursing, she gets away from this. Full stop. Well usually. You might want to read this: http://torontoemerg.wordpress.com/2012/01/25/the-persecution-of-amanda-trujillo/#comments
It always kills me when doctors say that Nurses leave ward nursing because we don't want to be bothered with bedpans. The truth is that we want to get away from Physicians.
Saturday, 28 January 2012
Respect the Junior Doctors
I had some real bad days as an NHS staff nurse. I felt like the stress and frustration would kill me. But there was a never a day where I felt like I would rather be a Junior Doctor. Those kids run their asses off.
They often carry the pager for the whole hospital. They are dealing with incredibly complex cases at the same time as routine stuff with nothing more than 5 seconds between bleeps from yet another staff nurse on another ward. We nurses have to call them for a lot of stupid shit as well, because of dumb rules. Some nurses forget that the medic is trying to be 1000 places at once and get impatient and demanding.
I have seen junior doctors collapse in crying fits at the nurse's station, breaking down to the point where they couldn't answer their bleeps. We tried to help the best we could by answering the bleep and telling the caller that the doctor was busy and would get back as soon as he could. We knew that the consultant would show the juniors no mercy and we tried to protect them. Well some of us did. Others were so worn out and mired down in the bullshit clusterfuck that is ward Nursing that they just lashed out as a way to cope. It's like they enjoyed watching other health care professionals squirm and suffer.
Junior doctors would lash out too. But I found that, as a group, they were more of a friend to Registered Nurses than any other health care professional group out there.
Once I made a mistake as a newish nurse (thank god no harm came to the patient). When I realised the mistake, the first thing I did was call the junior doctor on call, who was already very busy I'm sure. He was very kind and reassuring on the phone. He came to my ward straight away and reviewed the patient and then he calmed my anxieties, wiped away my tears and reassured me that everything was fine. He said that he thought what I did may have been good for the patient rather than bad. Those words of encouragement from him helped me to get through the rest of my shift.
In turn I always tried to encourage and reassure the junior doctors whenever I could.
I saw this blog this morning and it reminded me of so many things I saw at work. It's a great read. Have a look at it.
Must be mental...my time as a young doctor: Running like a mad man: When a crash bleep goes off on your first day you know there is only one explanation. You’ve been cursed. That’s it, must be the only op...
They often carry the pager for the whole hospital. They are dealing with incredibly complex cases at the same time as routine stuff with nothing more than 5 seconds between bleeps from yet another staff nurse on another ward. We nurses have to call them for a lot of stupid shit as well, because of dumb rules. Some nurses forget that the medic is trying to be 1000 places at once and get impatient and demanding.
I have seen junior doctors collapse in crying fits at the nurse's station, breaking down to the point where they couldn't answer their bleeps. We tried to help the best we could by answering the bleep and telling the caller that the doctor was busy and would get back as soon as he could. We knew that the consultant would show the juniors no mercy and we tried to protect them. Well some of us did. Others were so worn out and mired down in the bullshit clusterfuck that is ward Nursing that they just lashed out as a way to cope. It's like they enjoyed watching other health care professionals squirm and suffer.
Junior doctors would lash out too. But I found that, as a group, they were more of a friend to Registered Nurses than any other health care professional group out there.
Once I made a mistake as a newish nurse (thank god no harm came to the patient). When I realised the mistake, the first thing I did was call the junior doctor on call, who was already very busy I'm sure. He was very kind and reassuring on the phone. He came to my ward straight away and reviewed the patient and then he calmed my anxieties, wiped away my tears and reassured me that everything was fine. He said that he thought what I did may have been good for the patient rather than bad. Those words of encouragement from him helped me to get through the rest of my shift.
In turn I always tried to encourage and reassure the junior doctors whenever I could.
I saw this blog this morning and it reminded me of so many things I saw at work. It's a great read. Have a look at it.
Must be mental...my time as a young doctor: Running like a mad man: When a crash bleep goes off on your first day you know there is only one explanation. You’ve been cursed. That’s it, must be the only op...
Thursday, 26 January 2012
Worry grows as second senior nurse leaves NMC | News | Nursing Times
Worry grows as second senior nurse leaves NMC News Nursing Times
My god. I hadn't actually realised that the Nursing and Midwifery Council has so few actual Nurses on staff. According to this article, they practically have none. The Nursing and Midwifery council is the organisation in the UK that licenses and regulates RNs. In order to work as an RN we have to by law be registered with these people. And they are expensive.
I always knew that they were brain dead and living in a fantasy world but I just put that down to the fact that they were older Nurses who haven't worked clinically in years.
But the truth is that they are not Nurses at all. There is not one person in that organisation that is able to grasp what a Registered Nurse actually is and neither are they able to grasp the idea of Nurse vs unlicensed assistive personel.
If they haven't worked on a ward as an RN responsible for a large number of critically ill patients, they simply won't be able to comprehend the situation. No one can unless they have done it. It is too complicated. Even RNs who left the wards in the 80s cannot comprehend the situation. At all.
This sure explains a lot about why the NMC is so useless. And it sounds like they are "divided" over the licensing of health care assistants.
If they license the health care assistants, then health care assistants will be counted as "Nurses". Your local trust will use this as a way to decrease the number if Nurses working at the bedside.
Health care assistants cannot give meds, action and evaluate doctors orders, respond to emergencies, communicate with physicians regarding consults, hang IV infusions, assess for changes in condition, notice a potential emergency arising or plan nursing care around priortizing in a chaotic ward.
They simply change beds and do skills without thinking. It would never occur to a health care assistant to notice that the black tarry stools you are passing whilst on a heparin drip may signify the need to contact a doctor, get a PTT ordered, maybe get the drip held and watch closely.
Doctors, I hope you are getting ready to action your own orders, medicate your own patients, titrate your own drips, drop your own NG tubes, program your patient's IV pumps, watch for a million one possibilities for each patient (everything from pre renal failure to hypoglycemia and changes in LOC), do your own ward admissions and discharge planning, escort patients to tests in case they crash in the lift on the way, mix and administer all the IV antibiotics you order, and chase down pharmacy and fight to get the meds you want your patients to have. The care assistants cannot do this. You will have to do it when the RNs are gone.
Doctors, I really hope you are getting ready to handle all of that as well as your own jobs. See the writing on the wall. The RNs are being whittled away. They are going to license health care assistants so that they can get away with replacing Nurses with cheaper alternatives.
People think that all you need for a nurse is a kind heart and a willingness to clean up shit. You'll have that in the HCAs, but that is all you will have. Those wards will have nothing but health care assistants. Health care assistants cannot and will not get involved with any of the things I have suggested that you get ready to do. You poor bastards are going to have to do the job of a ward RN as well as your own job. There are so many real nurses unemployed right now and desperate to work on the wards, but they are unable to find jobs. This will get worse when health care assistants are licensed.
And once the health care assistants are licensed the Hospitals will legally be able to say "but we have 6 nurses on the ward" when really there are only 6 health care assistants and no Nurse.
Hospital Doctors, if I were you I would hunt down the ward nurses to find out how to program an IV pump, do a drug round, mix iv meds, do trach care, peritoneal dialysis and the quickest route to pharmacy. All these things that you order (and expect to be done instantaneously) are going to have to be done by you when the RN posts are lost. I am sure that the RNs will show you the ropes before they are all made redundant.
My god. I hadn't actually realised that the Nursing and Midwifery Council has so few actual Nurses on staff. According to this article, they practically have none. The Nursing and Midwifery council is the organisation in the UK that licenses and regulates RNs. In order to work as an RN we have to by law be registered with these people. And they are expensive.
I always knew that they were brain dead and living in a fantasy world but I just put that down to the fact that they were older Nurses who haven't worked clinically in years.
But the truth is that they are not Nurses at all. There is not one person in that organisation that is able to grasp what a Registered Nurse actually is and neither are they able to grasp the idea of Nurse vs unlicensed assistive personel.
If they haven't worked on a ward as an RN responsible for a large number of critically ill patients, they simply won't be able to comprehend the situation. No one can unless they have done it. It is too complicated. Even RNs who left the wards in the 80s cannot comprehend the situation. At all.
This sure explains a lot about why the NMC is so useless. And it sounds like they are "divided" over the licensing of health care assistants.
If they license the health care assistants, then health care assistants will be counted as "Nurses". Your local trust will use this as a way to decrease the number if Nurses working at the bedside.
Health care assistants cannot give meds, action and evaluate doctors orders, respond to emergencies, communicate with physicians regarding consults, hang IV infusions, assess for changes in condition, notice a potential emergency arising or plan nursing care around priortizing in a chaotic ward.
They simply change beds and do skills without thinking. It would never occur to a health care assistant to notice that the black tarry stools you are passing whilst on a heparin drip may signify the need to contact a doctor, get a PTT ordered, maybe get the drip held and watch closely.
Doctors, I hope you are getting ready to action your own orders, medicate your own patients, titrate your own drips, drop your own NG tubes, program your patient's IV pumps, watch for a million one possibilities for each patient (everything from pre renal failure to hypoglycemia and changes in LOC), do your own ward admissions and discharge planning, escort patients to tests in case they crash in the lift on the way, mix and administer all the IV antibiotics you order, and chase down pharmacy and fight to get the meds you want your patients to have. The care assistants cannot do this. You will have to do it when the RNs are gone.
Doctors, I really hope you are getting ready to handle all of that as well as your own jobs. See the writing on the wall. The RNs are being whittled away. They are going to license health care assistants so that they can get away with replacing Nurses with cheaper alternatives.
People think that all you need for a nurse is a kind heart and a willingness to clean up shit. You'll have that in the HCAs, but that is all you will have. Those wards will have nothing but health care assistants. Health care assistants cannot and will not get involved with any of the things I have suggested that you get ready to do. You poor bastards are going to have to do the job of a ward RN as well as your own job. There are so many real nurses unemployed right now and desperate to work on the wards, but they are unable to find jobs. This will get worse when health care assistants are licensed.
And once the health care assistants are licensed the Hospitals will legally be able to say "but we have 6 nurses on the ward" when really there are only 6 health care assistants and no Nurse.
Hospital Doctors, if I were you I would hunt down the ward nurses to find out how to program an IV pump, do a drug round, mix iv meds, do trach care, peritoneal dialysis and the quickest route to pharmacy. All these things that you order (and expect to be done instantaneously) are going to have to be done by you when the RN posts are lost. I am sure that the RNs will show you the ropes before they are all made redundant.
The Nurse's Lament
What does Bill Paxton's performance in the movie Alien have to do with NHS Nurses, you ask?
In this clip he sounds just like an NHS general ward RN at the START of her shift. She is going to sound worse after it ends.
When I arrived to work (when I worked in the UK) and found out:
1. That I am going to be forced to take on way more patients that I can handle
2. I'll be the only qualified Nurse for 16 patients who are already either pissed off, or dying, or both.
3. The patients I am assigned are way too critically ill and complicated to be on my general ward, but there they will stay......
4. Bed management is going to slam us with admissions and take staff away even though we are already fucked.
5. The only staff I will have with me are useless clerical types and allied health professionals who will sit at the Nurse's station gossiping all day, really pissing me off.
6. The phone calls from angry relatives will all be directed towards me all day long.
7. The mean doctor who never calls back and just hangs up on us if he does is the one holding the bleep today.
8. The realisation dawns on me that I will be held accountable for anything and everything that goes wrong, happens, gets omitted etc, even though I have no control.
9. In addition to all this, 4 or 5 patients are going to be going off the ward EVERY hour for tests and procedures requiring a Nurse escort. We have two nurses for the entire day.
I come out of handover sounding just like Bill Paxton in the movie Alien. We all sound like this. "Game over, man, game over. What the fuck are we supposed to do now". And then it goes downhill from there.
It's really the most realistic portrayal of medical-surgical RNs talking that I ever saw from the movie industry, and they weren't even trying to depict us. Both pre and post project 2000 nurses who work on the wards currently sound just like Bill Paxton's alien charactor. Can you feel his state of mind as he screams "game over man, game over"? Now picture someone in that state of mind acting "loving, caring, patient, and empathetic".
Wednesday, 25 January 2012
The Violence
Once upon a time in the spring of 2010 ( I think) I was scheduled to work a night shift from 8 at night until 8 in the morning. This wasn't unusual because all staff nurses have to work night shifts once in a while. Sometimes we work a whole week of nights. Other times our night shifts are mixed into the same week as day shifts. Our work schedules have no regular pattern and we get very little notice of what we are going to be scheduled to work.
On this particular night I came into work at 7:40 PM to start getting my report sheets with my patients' info together so I could be organised and not miss anything. I learned that on this particular shift I was going to be the Nurse for beds 1 to 15. Beds 16 to 30 were going to be covered by Jenny.
Jenny is a wonderful Nurse. She is about 60 years old, trained in the old days, and had been doing this job since before I was born. We just love her.
The staffing for the shift consisted of myself (a younger RN), Jenny (an old fashioned trained RN), and Kayla a care assistant.
Jenny and I are both RNs. We both do the same job for the same pay despite our backgrounds.
In my section I had beds 4, 8, and 11 empty. They had been empty for about 45 minutes as three patients were discharged around 7PM. I know that A&E is always full and at anytime I would be getting a phone call that admissions were coming into those beds. I was going to have to handle that as well as handle the other patients I already had. Predicting when those new admissions were going to come in is impossible. All I knew is that I had to rush meds, assessments, infusions and everything else that needs to be done for my already present patients as fast as possible so that I could deal with the admissions. I hoped that they wouldn't come until after I saw all my patients.
Jenny was taking over beds 16 -30. In her section beds 19 and 28 were empty. There had been a death in bed 19. Bed 28 had become critically ill around teatime and the day nurse had just arrived back from transferring her to ITU. The patients in beds 16-30 had no care for about 3 hours at this point. The day nurse had to deal with the critically ill patient and then transfer him to ITU. So Jenny also was going to be getting admissions at some point too. And she also was going to have to catch up many things. The nurse who had my soon to be team of patients tried to help out with beds 16-30 but it wasn't enough.
I dread admissions. Admissions are pretty complicated and require an hour or two of focused attention to ensure that you don't miss something important i.e. a doctors order for blood, an allergy, etc. There are thousands of things that the Nurse has to think about with an admission. Usually when admissions come to the ward it is very unclear what is going on with them and what they require. It takes a bit of detective work on the part of the Nurse to find out and act on it. Has this patient had the IV bolus that the admitting doc ordered? Why are no pain meds prescribed? I can see in the history that he has chronic back pain and takes meds at home..but no pain meds are prescribed? His hgb is 5 but no one has prescribed blood. Call the doctor and see if he wants it given otherwise get yelled at for not asking. And on and so forth. Too make a long story short, admissions are a bitch.
Jenny found the day nurse who was caring for patients 16-30 and started getting handover from her. I found the day nurse who was caring for beds 1-15 and started getting handover in a different room from Jenny. If both of us listened to the information on all 30 patients we would be in report forever and that would just slow us down even more.
Straight in the middle of report (handover). The bed management people phone. "Your two new admissions are coming within 10 minutes, we have yet to assign your other empty beds but A&E is full, so we soon will be." she says.
"We only have two staff nurses (me and jenny) and one care assistant (kayla), can we please have more staff" I ask. "No, dear" she says, and hangs up on me.
"Great" I say. I haven't even got through report on my other patients yet, let alone seen them. But new patients are sent when it is necessary for the sending department and not when it is safe for the ward nurse to take an admission.
At that moment Jenny comes flying into the room where I am getting report. She looks white as a ghost.
"OMG, what just happened" says me. The look on her face made me assume that someone either just died or fell or was in the process of crashing.
"My new admission for bed 19 is here. It's Jimmy".
Oh no no no no noooooooooooo . Jimmy has been here before. Many times. He's an alcoholic with a massive psychiatric history and he tends to kick the shit out of people. Jenny informs me that he is getting admitted into her bed 19 for detox and a possible GI bleed.
Jenny and I run onto the ward. Bed 19 is in a bay with 5 other patients. And that is the bed that bed management has assigned to Jimmy. Bed 20 has a man dying of cancer. Bed 18 has an elderly man with confusion and fall history who has been diagnosed with a blood clot and is on a heparin drip that needs to be closely monitored. Bed 17 is a brittle and non complaint diabetic on an insulin drip. Both heparin drips and insulin drips require close monitoring by the staff nurse. Bed 16 has a young man recovering from pnuemonia. Bed 15 was a renal patient. And of course there are still my 15 patients and Jenny's other patients in the bed 16-30 assignment as well.
The porters dumped Jimmy into bed 19 and walked away. Thank god in heaven he looked asleep. Jenny and I checked him over quietly to ensure that he was breathing. Then I flew to the phone and called bed management. "how can you dump a violent patient onto a ward with frail, vulnerable, medically unstable patients and hardly any staff" I yell. "Look Anne, stop whining, put on your big girl knickers and deal with it" says bed management. And then they hung up on me before I got another word in.
Now Jenny and I were raging. We called the nursing supervisor on call for the hospital. While we waited for him to call us back we finished getting report on our other patients so day shift could go home. They had been there for over 14 hours at that point.
Now it is 9PM and no patient has had any care from the last few hours of day shift and the first hour of night shift.
The nursing supervisor comes to the floor. Jenny and I explain the situation. "What do you want me to do about it" he says as he shrugs his shoulders.
Now I am breaking out into a cold sweat. My hospital has no security team. Jenny, Kayla the carer, and myself were on our own.
I asked the supervisor just what the heck we were supposed to do when Jimmy wakes the hell up and starts beating patients and smashing the place.
"RUN. Go to the nearest ward and call 999". he says.
And then he continues with the following statement "Jimmy already broke bones in the ED about a month ago when he was last here, it took 7 members of staff to hold him down. He is sleeping now because they gave him stuff but yes, it is going to wear off. He spent time in jail for holding an ex partner hostage and torturing her for about a week. This is the kind of bloke you are dealing with. Just run. RUN"
I then ask him what I am going to to if Jimmy starts attacking the other patients in that bay. This is a very likely scenario with an alcohol detoxer because they go nuts. And Jimmy is a violent thug on top of being a detoxer. "I'll have to try and tackle him I guess" I say.
The supervisor shook his head at me. "Come on Anna, he'll kick your head in. If you see him start to stir and wake up, just run off the ward and call 999. I am sorry, I tried to stop them from admitting him to your ward. I did. Im sorry. Bed management overruled me and the hospital manager on call has refused to pay for any kind of security. I can't help you any further. I'm sorry you have to deal with this".
And with that statement the supervisor turned around and walked away. He had to deal with worse things going on in A&E. I'm serious.
"Let's pray that he doesn't wake up till morning when day staff comes in" whispers Jenny.
I still had 15 patients to attend to and by 10 PM all of the new admissions were rolling onto the ward simultaneously. Jenny started with her lot by seeing to her patients on heparin and insulin drips. Those kinds of drips are not something you fuck around with and neglect. That's right, she had to go into the bay that Jimmy was in. We should have gone in together but I was so concerned about my other 15 patients and the new admits that I just didn't go with her.
And bed management, those rotten sons of bitches. They still sent new admissions to the ward and denied us additional staff even though they were very well aware of what the situation was.
At about half past 10 I was with my patient in bed 1. I had gone to her first because she had something going on that needs to be checked every 15 minutes. It is a med ordered by her doctor. I was listening to her bitch about "not being cared for during the past hour by you lazy nurses and didn't get my pain meds" when I hear a dull sound. It sounds like a thud, like a body hitting the floor. Then total silence. Then I heard a shout and a door slam.
Oh shit. He woke up. I guess I should add at this point that we had earlier called the physician and asked him to prescribe additional sedatives for Jimmy so that we could administer them if the shit hits the fan. He never called me back.
So I hear this dull sound and I go running towards bed 19. As I ran out of my bay one of my patients shouts this at me "I'll have your job if you don't give me my meds and tuck me into bed in the next 30 seconds. I ignored her and just ran while thinking "God I don't even know if my new admission who is bleeding out is even still breathing, and you want me to tuck you into bed, you crazy bitch" and "god why do I have these nasty thoughts, guess I'm burned out"
I run to room 19. Jenny is on the floor, propped up against a wall. She had been punched so hard in the face she is insensible. She is conscious though. Jimmy and the young pneumonia patient are locked in a full on fight. I learned later that Jimmy had got out of bed and got Jenny from behind. The patient witnessed this and tackled him. Jimmy got away from him, grabbed Kayla and started heading for the door. I took off to the nearest phone to call 999. Jimmy had dragged Kayla into a bathroom and locked the door. Then he came back out and headed towards me on the phone. When he left the bathroom, Kayla re-locked the door for her own safety. I ran out the door over to the nearest ward. It happened to be an ITU that was locked. I banged on the door. A staff member opened it. I could barely talk.
I just said "detoxer. beating staff. please call 999". She ran to the phone and and called the cops and someone else came back down to the ward with me. I was so afraid for the frail patients in that bay, especially the man dying of cancer. I think the unit I ran too must have called the supervisor and the medical doctor on call because they were on the ward within minutes. The medical doctor took one look, mumbled about not wanting to prescribe benzos to someone with liver problems and needing to call his consultant, and then ran off. The pussy.
The sup and the staff member from the unit had tracked Jimmy to the treatment room where he was sitting on the floor weakened and vomiting blood. It isn't uncommon for alcohol detox patients to have gastrointestinal bleeds. Now I knew that he would need a blood tranfusion, that psychiatry would not see him because of his medical issues, and that he would be staying here on my ward. Fuck.
The police came quickly. I was seriously impressed at their response time. Like 5 of them showed up. At least something in that town was well staffed and able to handle an emergency. The hospital wasn't.
Kayla sat with Jenny. While the police and the nursing sup were with Jimmy I quickly checked on the most unstable, unwell patients (paying particular attention to those with potentionally dangerous meds infusing). Bed management called at this time and wanted to know if they could send another admission. "The hospital is on alert as there are no beds anywhere and lots of patients in A&E."
"I haven't even seen the last admissions that you sent to me, nor my other patients. We have no more beds, and a nutcase smashing the place up, I am down a nurse because she got punched in the head. Do not send me another admission. My ward is closed" I yelled. The fuckers sent one up anyway. A&E was busy, people were on trollies and targets were being breached. When targets are breached the government fines the hospital, thus taking vital funds away for things like...ummmm...SECURITY AND NURSING STAFF.
But they sent her up anyway. The people in bed management are not nurses or doctors, they don't care. New patient was a precious 70 year old with an even more precious daughter who arrived on the ward yelling at me about the wait in A&E and demanding food for herself and her poor starving mum. Neither of the two of them looked like they were malnourished. Believe me. God, if they are yelling about lack of food now, just what the hell are they going to do to me when they find out that A. there are no beds to put mam into and B. There's an out of control violent person on this ward. That daughter is going to kill me. Unless Jimmy kills me first.
And it was around that time that the police told me that they had to leave.
Jimmy, however, was staying.
Do you guys want to hear the rest or is it all too insane? This is the reason I never posted this back in 2010.
disclaimer. If you think you know any of the people involved with this, you are mistaken. Names and info have been changed to protect confidentiality.
On this particular night I came into work at 7:40 PM to start getting my report sheets with my patients' info together so I could be organised and not miss anything. I learned that on this particular shift I was going to be the Nurse for beds 1 to 15. Beds 16 to 30 were going to be covered by Jenny.
Jenny is a wonderful Nurse. She is about 60 years old, trained in the old days, and had been doing this job since before I was born. We just love her.
The staffing for the shift consisted of myself (a younger RN), Jenny (an old fashioned trained RN), and Kayla a care assistant.
Jenny and I are both RNs. We both do the same job for the same pay despite our backgrounds.
In my section I had beds 4, 8, and 11 empty. They had been empty for about 45 minutes as three patients were discharged around 7PM. I know that A&E is always full and at anytime I would be getting a phone call that admissions were coming into those beds. I was going to have to handle that as well as handle the other patients I already had. Predicting when those new admissions were going to come in is impossible. All I knew is that I had to rush meds, assessments, infusions and everything else that needs to be done for my already present patients as fast as possible so that I could deal with the admissions. I hoped that they wouldn't come until after I saw all my patients.
Jenny was taking over beds 16 -30. In her section beds 19 and 28 were empty. There had been a death in bed 19. Bed 28 had become critically ill around teatime and the day nurse had just arrived back from transferring her to ITU. The patients in beds 16-30 had no care for about 3 hours at this point. The day nurse had to deal with the critically ill patient and then transfer him to ITU. So Jenny also was going to be getting admissions at some point too. And she also was going to have to catch up many things. The nurse who had my soon to be team of patients tried to help out with beds 16-30 but it wasn't enough.
I dread admissions. Admissions are pretty complicated and require an hour or two of focused attention to ensure that you don't miss something important i.e. a doctors order for blood, an allergy, etc. There are thousands of things that the Nurse has to think about with an admission. Usually when admissions come to the ward it is very unclear what is going on with them and what they require. It takes a bit of detective work on the part of the Nurse to find out and act on it. Has this patient had the IV bolus that the admitting doc ordered? Why are no pain meds prescribed? I can see in the history that he has chronic back pain and takes meds at home..but no pain meds are prescribed? His hgb is 5 but no one has prescribed blood. Call the doctor and see if he wants it given otherwise get yelled at for not asking. And on and so forth. Too make a long story short, admissions are a bitch.
Jenny found the day nurse who was caring for patients 16-30 and started getting handover from her. I found the day nurse who was caring for beds 1-15 and started getting handover in a different room from Jenny. If both of us listened to the information on all 30 patients we would be in report forever and that would just slow us down even more.
Straight in the middle of report (handover). The bed management people phone. "Your two new admissions are coming within 10 minutes, we have yet to assign your other empty beds but A&E is full, so we soon will be." she says.
"We only have two staff nurses (me and jenny) and one care assistant (kayla), can we please have more staff" I ask. "No, dear" she says, and hangs up on me.
"Great" I say. I haven't even got through report on my other patients yet, let alone seen them. But new patients are sent when it is necessary for the sending department and not when it is safe for the ward nurse to take an admission.
At that moment Jenny comes flying into the room where I am getting report. She looks white as a ghost.
"OMG, what just happened" says me. The look on her face made me assume that someone either just died or fell or was in the process of crashing.
"My new admission for bed 19 is here. It's Jimmy".
Oh no no no no noooooooooooo . Jimmy has been here before. Many times. He's an alcoholic with a massive psychiatric history and he tends to kick the shit out of people. Jenny informs me that he is getting admitted into her bed 19 for detox and a possible GI bleed.
Jenny and I run onto the ward. Bed 19 is in a bay with 5 other patients. And that is the bed that bed management has assigned to Jimmy. Bed 20 has a man dying of cancer. Bed 18 has an elderly man with confusion and fall history who has been diagnosed with a blood clot and is on a heparin drip that needs to be closely monitored. Bed 17 is a brittle and non complaint diabetic on an insulin drip. Both heparin drips and insulin drips require close monitoring by the staff nurse. Bed 16 has a young man recovering from pnuemonia. Bed 15 was a renal patient. And of course there are still my 15 patients and Jenny's other patients in the bed 16-30 assignment as well.
The porters dumped Jimmy into bed 19 and walked away. Thank god in heaven he looked asleep. Jenny and I checked him over quietly to ensure that he was breathing. Then I flew to the phone and called bed management. "how can you dump a violent patient onto a ward with frail, vulnerable, medically unstable patients and hardly any staff" I yell. "Look Anne, stop whining, put on your big girl knickers and deal with it" says bed management. And then they hung up on me before I got another word in.
Now Jenny and I were raging. We called the nursing supervisor on call for the hospital. While we waited for him to call us back we finished getting report on our other patients so day shift could go home. They had been there for over 14 hours at that point.
Now it is 9PM and no patient has had any care from the last few hours of day shift and the first hour of night shift.
The nursing supervisor comes to the floor. Jenny and I explain the situation. "What do you want me to do about it" he says as he shrugs his shoulders.
Now I am breaking out into a cold sweat. My hospital has no security team. Jenny, Kayla the carer, and myself were on our own.
I asked the supervisor just what the heck we were supposed to do when Jimmy wakes the hell up and starts beating patients and smashing the place.
"RUN. Go to the nearest ward and call 999". he says.
And then he continues with the following statement "Jimmy already broke bones in the ED about a month ago when he was last here, it took 7 members of staff to hold him down. He is sleeping now because they gave him stuff but yes, it is going to wear off. He spent time in jail for holding an ex partner hostage and torturing her for about a week. This is the kind of bloke you are dealing with. Just run. RUN"
I then ask him what I am going to to if Jimmy starts attacking the other patients in that bay. This is a very likely scenario with an alcohol detoxer because they go nuts. And Jimmy is a violent thug on top of being a detoxer. "I'll have to try and tackle him I guess" I say.
The supervisor shook his head at me. "Come on Anna, he'll kick your head in. If you see him start to stir and wake up, just run off the ward and call 999. I am sorry, I tried to stop them from admitting him to your ward. I did. Im sorry. Bed management overruled me and the hospital manager on call has refused to pay for any kind of security. I can't help you any further. I'm sorry you have to deal with this".
And with that statement the supervisor turned around and walked away. He had to deal with worse things going on in A&E. I'm serious.
"Let's pray that he doesn't wake up till morning when day staff comes in" whispers Jenny.
I still had 15 patients to attend to and by 10 PM all of the new admissions were rolling onto the ward simultaneously. Jenny started with her lot by seeing to her patients on heparin and insulin drips. Those kinds of drips are not something you fuck around with and neglect. That's right, she had to go into the bay that Jimmy was in. We should have gone in together but I was so concerned about my other 15 patients and the new admits that I just didn't go with her.
And bed management, those rotten sons of bitches. They still sent new admissions to the ward and denied us additional staff even though they were very well aware of what the situation was.
At about half past 10 I was with my patient in bed 1. I had gone to her first because she had something going on that needs to be checked every 15 minutes. It is a med ordered by her doctor. I was listening to her bitch about "not being cared for during the past hour by you lazy nurses and didn't get my pain meds" when I hear a dull sound. It sounds like a thud, like a body hitting the floor. Then total silence. Then I heard a shout and a door slam.
Oh shit. He woke up. I guess I should add at this point that we had earlier called the physician and asked him to prescribe additional sedatives for Jimmy so that we could administer them if the shit hits the fan. He never called me back.
So I hear this dull sound and I go running towards bed 19. As I ran out of my bay one of my patients shouts this at me "I'll have your job if you don't give me my meds and tuck me into bed in the next 30 seconds. I ignored her and just ran while thinking "God I don't even know if my new admission who is bleeding out is even still breathing, and you want me to tuck you into bed, you crazy bitch" and "god why do I have these nasty thoughts, guess I'm burned out"
I run to room 19. Jenny is on the floor, propped up against a wall. She had been punched so hard in the face she is insensible. She is conscious though. Jimmy and the young pneumonia patient are locked in a full on fight. I learned later that Jimmy had got out of bed and got Jenny from behind. The patient witnessed this and tackled him. Jimmy got away from him, grabbed Kayla and started heading for the door. I took off to the nearest phone to call 999. Jimmy had dragged Kayla into a bathroom and locked the door. Then he came back out and headed towards me on the phone. When he left the bathroom, Kayla re-locked the door for her own safety. I ran out the door over to the nearest ward. It happened to be an ITU that was locked. I banged on the door. A staff member opened it. I could barely talk.
I just said "detoxer. beating staff. please call 999". She ran to the phone and and called the cops and someone else came back down to the ward with me. I was so afraid for the frail patients in that bay, especially the man dying of cancer. I think the unit I ran too must have called the supervisor and the medical doctor on call because they were on the ward within minutes. The medical doctor took one look, mumbled about not wanting to prescribe benzos to someone with liver problems and needing to call his consultant, and then ran off. The pussy.
The sup and the staff member from the unit had tracked Jimmy to the treatment room where he was sitting on the floor weakened and vomiting blood. It isn't uncommon for alcohol detox patients to have gastrointestinal bleeds. Now I knew that he would need a blood tranfusion, that psychiatry would not see him because of his medical issues, and that he would be staying here on my ward. Fuck.
The police came quickly. I was seriously impressed at their response time. Like 5 of them showed up. At least something in that town was well staffed and able to handle an emergency. The hospital wasn't.
Kayla sat with Jenny. While the police and the nursing sup were with Jimmy I quickly checked on the most unstable, unwell patients (paying particular attention to those with potentionally dangerous meds infusing). Bed management called at this time and wanted to know if they could send another admission. "The hospital is on alert as there are no beds anywhere and lots of patients in A&E."
"I haven't even seen the last admissions that you sent to me, nor my other patients. We have no more beds, and a nutcase smashing the place up, I am down a nurse because she got punched in the head. Do not send me another admission. My ward is closed" I yelled. The fuckers sent one up anyway. A&E was busy, people were on trollies and targets were being breached. When targets are breached the government fines the hospital, thus taking vital funds away for things like...ummmm...SECURITY AND NURSING STAFF.
But they sent her up anyway. The people in bed management are not nurses or doctors, they don't care. New patient was a precious 70 year old with an even more precious daughter who arrived on the ward yelling at me about the wait in A&E and demanding food for herself and her poor starving mum. Neither of the two of them looked like they were malnourished. Believe me. God, if they are yelling about lack of food now, just what the hell are they going to do to me when they find out that A. there are no beds to put mam into and B. There's an out of control violent person on this ward. That daughter is going to kill me. Unless Jimmy kills me first.
And it was around that time that the police told me that they had to leave.
Jimmy, however, was staying.
Do you guys want to hear the rest or is it all too insane? This is the reason I never posted this back in 2010.
disclaimer. If you think you know any of the people involved with this, you are mistaken. Names and info have been changed to protect confidentiality.
Wednesday, 18 January 2012
A New Start
Hello!
Well I have been in the States for months now and still haven't bought a PC. Blogging from a crappy tiny laptop notebook thing would probably cause me to loose my hair. So I am finally going to buy a real desktop computer.
Is anyone even still interested in this Blog? Should I let it die because I am no longer in the UK? Or do you want to hear some stories from the NHS frontlines that I never dared to post while I was actually physically present in England?
To be honest I was going to let it go. But then David Cameron's comments about Nurse's doing hourly rounds nearly caused me to choke to death on my own vomit.
He doesn't seem to grasp that one qualified nurse to 15+ patients is not going to be able to get around to everyone she is responsible for in a 12 hour shift. The only things she is going to be physically capable of handling are the most high priority doctors orders and tasks and emergencies. Those things are not going to go away at any point in her shift so that she can round.
What Cameron won't admit is that the government has had hiring freezes on qualified nurses for years, decades even, and that the trusts are refusing to pay for more than one or two qualified nurses to staff 40 bedded wards for a 12 hour shift. The acute medical wards have the sickest most complicated patients outside of critical care and also have the lowest staffing levels of qualified nurses in the hospital. In addition to that acute medical wards are also bombarded with elderly patients who need one to one care in order to survive and be treated with dignity. Bombarded is an understatement. The system simply cannot cope with the growing population of dependment, medically complicated elderly. It is the same here in the USA.
When qualified Nurses such as myself would call management crying and asking for help because patients were suffering we were told "tough" "not managements problem" "not within budget" "you aren't getting any help, deal with it" "grow up" "put on your big girl knickers" etc etc etc.
When we would tell management that forcing qualified nurses to fill in hundreds of forms in order to obtain emergency transfusions, medications, labwork, diagnostics, and equipment stopped us from getting near our patients, we were told "tough". If I had refused to fill in the forms in order to do a Cameron round on my patients I would have been held 100% responsible for any deaths that occured due to missed transfusions, medications, labwork, diagnostics and lack of equipment. David Cameron knows that this is the situation. He is not going to admit that government is NEVER going to finance the hospitals properly or force local managers to staff wards with enough qualified Nurses. So he is trying to pass on the blame for neglect of patients and save his own skin by depicting Nurses as people who just don't care. I would hope that the public isn't dumb enough to drink that Kool aid but comments I see in the papers make me despair.
In the early 90's hospitals had the bright idea of trying to control costs by reducing the number of qualified Nurses at the bedside. The managers who control staffing and budgets are people with backgrounds in finance. They are not people with a background in health care. They do not understand how crucial qualified Nurses at the bedside are to patient outcomes. These people also do not hold a license to practice in the way that a doctor or a qualified nurse does. Therefore they cannot get held responsible for the lapses in care that are caused by their refusal to staff hospitals with enough qualified people. They make a lot of money from forcing doctors and nurses to take on uncontrollable workloads and by replacing qualified staff with unqualified people. And they are not the ones who get labelled as uncaring and incompetent by the papers, even though they have total and sole control. They even make it so bad that as a qualified nurse I cannot even control how long I spend with each patient, except to keep the time to less than a minute. Junior doctors have it a lot worse when they are carrying the bleep for medicine.
We do care. But patients sure aren't going to see that side of us when we are prioritizing, overwhelmed, full of anxiety, hungry, exhausted, panicked and scared shitless. And angry. We ARE ANGRY. We are not angels, or superhumans or demons or anything else. We are just plain people trying to do our best. Granted that health care professionals can handle a lot more than most people. But we are by no means magical, perfect or superman.
When these finance cunts are told that patients are suffering and dying their response to the health care professionals is often "tough" "deal with it" and "sucks to be you, nursey".
Now who is uncaring? The Nurses and the Doctors? Don't think so.
Caring with no control over the situation equals no care at all. Your doctors and nurses care. But they are simply cut off from time, resources, control and support from budget driven cunts with MBAs.
By the way, if you walk onto a ward and see support workers and secretaries sitting at the Nurse's station gossiping and cackling .......it is no indication of how busy the Nurses and Doctors are at that moment. Unqualified staff cannot help us with most tasks. Just an FYI.
So yeah I was pretty sick over David Cameron's comments, enough to want to start blogging again.
My readers have probably all grown old and died by now ;). But if anyone out there has looked at this, thanks for reading!
Anne
Well I have been in the States for months now and still haven't bought a PC. Blogging from a crappy tiny laptop notebook thing would probably cause me to loose my hair. So I am finally going to buy a real desktop computer.
Is anyone even still interested in this Blog? Should I let it die because I am no longer in the UK? Or do you want to hear some stories from the NHS frontlines that I never dared to post while I was actually physically present in England?
To be honest I was going to let it go. But then David Cameron's comments about Nurse's doing hourly rounds nearly caused me to choke to death on my own vomit.
He doesn't seem to grasp that one qualified nurse to 15+ patients is not going to be able to get around to everyone she is responsible for in a 12 hour shift. The only things she is going to be physically capable of handling are the most high priority doctors orders and tasks and emergencies. Those things are not going to go away at any point in her shift so that she can round.
What Cameron won't admit is that the government has had hiring freezes on qualified nurses for years, decades even, and that the trusts are refusing to pay for more than one or two qualified nurses to staff 40 bedded wards for a 12 hour shift. The acute medical wards have the sickest most complicated patients outside of critical care and also have the lowest staffing levels of qualified nurses in the hospital. In addition to that acute medical wards are also bombarded with elderly patients who need one to one care in order to survive and be treated with dignity. Bombarded is an understatement. The system simply cannot cope with the growing population of dependment, medically complicated elderly. It is the same here in the USA.
When qualified Nurses such as myself would call management crying and asking for help because patients were suffering we were told "tough" "not managements problem" "not within budget" "you aren't getting any help, deal with it" "grow up" "put on your big girl knickers" etc etc etc.
When we would tell management that forcing qualified nurses to fill in hundreds of forms in order to obtain emergency transfusions, medications, labwork, diagnostics, and equipment stopped us from getting near our patients, we were told "tough". If I had refused to fill in the forms in order to do a Cameron round on my patients I would have been held 100% responsible for any deaths that occured due to missed transfusions, medications, labwork, diagnostics and lack of equipment. David Cameron knows that this is the situation. He is not going to admit that government is NEVER going to finance the hospitals properly or force local managers to staff wards with enough qualified Nurses. So he is trying to pass on the blame for neglect of patients and save his own skin by depicting Nurses as people who just don't care. I would hope that the public isn't dumb enough to drink that Kool aid but comments I see in the papers make me despair.
In the early 90's hospitals had the bright idea of trying to control costs by reducing the number of qualified Nurses at the bedside. The managers who control staffing and budgets are people with backgrounds in finance. They are not people with a background in health care. They do not understand how crucial qualified Nurses at the bedside are to patient outcomes. These people also do not hold a license to practice in the way that a doctor or a qualified nurse does. Therefore they cannot get held responsible for the lapses in care that are caused by their refusal to staff hospitals with enough qualified people. They make a lot of money from forcing doctors and nurses to take on uncontrollable workloads and by replacing qualified staff with unqualified people. And they are not the ones who get labelled as uncaring and incompetent by the papers, even though they have total and sole control. They even make it so bad that as a qualified nurse I cannot even control how long I spend with each patient, except to keep the time to less than a minute. Junior doctors have it a lot worse when they are carrying the bleep for medicine.
We do care. But patients sure aren't going to see that side of us when we are prioritizing, overwhelmed, full of anxiety, hungry, exhausted, panicked and scared shitless. And angry. We ARE ANGRY. We are not angels, or superhumans or demons or anything else. We are just plain people trying to do our best. Granted that health care professionals can handle a lot more than most people. But we are by no means magical, perfect or superman.
When these finance cunts are told that patients are suffering and dying their response to the health care professionals is often "tough" "deal with it" and "sucks to be you, nursey".
Now who is uncaring? The Nurses and the Doctors? Don't think so.
Caring with no control over the situation equals no care at all. Your doctors and nurses care. But they are simply cut off from time, resources, control and support from budget driven cunts with MBAs.
By the way, if you walk onto a ward and see support workers and secretaries sitting at the Nurse's station gossiping and cackling .......it is no indication of how busy the Nurses and Doctors are at that moment. Unqualified staff cannot help us with most tasks. Just an FYI.
So yeah I was pretty sick over David Cameron's comments, enough to want to start blogging again.
My readers have probably all grown old and died by now ;). But if anyone out there has looked at this, thanks for reading!
Anne
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